Shipping policy
This is an English translation of the German original, provided for your convenience. Only the German version is legally binding.
Delivery area
We deliver worldwide, with the exception of countries to which shipping is not possible due to sanctions or restrictions of the shipping providers. Collection in person is not possible.
Shipping costs
| Germany | €5.90, free shipping on orders of €250 or more |
| European Union | €7.90, free shipping on orders of €250 or more |
| USA | €39.90, including customs and import duties (delivered duty paid, DDP) |
| All other countries (e.g. Switzerland, United Kingdom, Norway, Asia, Australia) | €9.90, free shipping on orders of €250 or more |
The shipping costs are shown in the cart and during checkout before you complete your order.
Shipping providers
We ship with DHL or Deutsche Post. After dispatch you will receive a shipping confirmation by email, usually with tracking.
Delivery time
All items shown as available in the shop can be delivered immediately and usually leave our workshop in the Allgäu within 3–5 working days after receipt of payment. Add to this the transit time of the shipping provider. In our experience, it is:
- Germany: approx. 2–4 working days
- Europe: approx. 8–14 working days
- worldwide (USA, Asia, Australia, etc.): approx. 8–21 working days
Items marked as “sold out” cannot be ordered at the moment.
Prices, customs and import duties
For deliveries within the EU, our prices include statutory VAT. Deliveries to countries outside the EU (third countries) are made without German VAT.
For deliveries to third countries, customs duties, import VAT and other import charges as well as fees of the delivery company may be incurred in the country of destination. These are not included in the purchase price and are to be paid by the recipient. Exception USA: here we ship duty paid (DDP); customs and import duties are already included in the shipping costs.
Transport damage
If goods are delivered with obvious transport damage, please report this to the delivery company as soon as possible and contact us without delay (info [at] carbonworks.de). Your statutory rights remain unaffected; however, you help us to assert our claims against the shipping provider.